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POLICIES & FAQ's

How can we help you? Please read through some of our policies and frequently asked questions below. Don’t see an answer to your question? Please contact us by calling 305-296-0458 or emailing info@tskw.org.

Click on the + sign to for more information.

Solo Members – may purchase one discounted ticket or registration per program.*

Couple + Family Members and above – may purchase two discounted tickets or registrations per program.*

Patron Members – receive four Patron Tickets per season, admitting one person each to normal ticketed events**, in addition to Couple Member benefits. While Covid persists, however, tickets for most events will be sold as “Pods” accommodating up to four people in your group. 2 Patron Tickets may be exchanged for 50% off the price of a “Pod,” or 4 Patron Tickets for a free Pod.

“Golden Ticket” Patrons – receive free entry to normal ticketed events** and 50% off all workshops for one year.* While Covid persists, however, tickets for most events will be sold as “Pods” accommodating up to four people in your group. Golden Ticket holders receive 50% off the price of seating Pods. If two households sharing a Pod are both Golden Ticket holders, please call the office for a full discount.

*Subsequent tickets are purchased at the non-member rate.

**Fundraisers and non-TSKW events excluded.

Covid Exceptions – Our standard refund and credit policies below remain in effect during the Covid pandemic, HOWEVER, if you are feeling unwell or believe you may have been exposed to the coronavirus we strongly encourage you to stay home and will happily refund your purchase.

Event Ticketing – Any tickets purchased to events such as a concert, performance, lecture or party are non-refundable. Tickets for multi-date events can be exchanged for another date of the same event or performance if seats are available.

Workshops – Registrations for workshops are refundable for full value up to 30 days prior to the start date, and may be refunded for credit* towards future programs (workshops or events), if requested at least 7 days prior to the start date. No refunds or credits will be available within the 7 day window of the start date.

*Credit must be used within one year of the date the credit is issued, or such credit shall become invalid.

All registrations or ticket purchases will be fully refunded if the program is cancelled due to low enrollment or for any other reason, including if an event is rescheduled due to weather and the rain date doesn’t work for you.

Below is a list of our regular seating arrangements. For as long as Covid remains an issue, in-person theater productions and concerts at The Studios have been cancelled. Those smaller events like artist talks or book signings with limited audiences will be held on “Hugh’s View,” our open-air roof terrace or under the courtyard at the Carriage Trade Artist Residencies, 529 Eaton Street. Limited capacity. Advance registration required.

Tiered Seating – Some events held in the Helmerich Theater, Carriage Trade Courtyard or Hugh’s View Rooftop Terrace will be tiered, with specific tiers having reserved seating or other perks.

  • Tier A – Guaranteed seating in the front row, center, and a complimentary drink ticket. Seats will be reserved with your name on them, waiting for you when you arrive.
  • Tier B – Guaranteed seating in the first 2-3 rows, including the sides. Seats will be reserved with your name on them, waiting for you when you arrive.
  • General Admission – Choose from any unreserved seats, first come first serve.

Preferred/General Admission – Some events such as concerts will be Preferred/General. Preferred seating will be the best seats in the house in terms of comfort and sight lines. They will be designated with signs or by the event ushers. General seating is first come, first serve.

General Admission – Seat yourselves in the Helmerich Theater, Carriage Trade Courtyard or Hugh’s View Rooftop Terrace.

Free Admission – Some events will be free but still require advanced registration in order to help with capacity and to guarantee seats for all. Seat yourselves, first come first serve.

Cancellations or delays due to weather will be announced on the website no later than 2 hours before the scheduled program. You will also be notified by email and/or text providing we have updated contact information for you.

Refunds will be offered if you cannot make the rain date.

Pickup – You will be emailed about pickup dates at the end of the show, which is usually the last Thursday of the month. Please look for an email by the following week about whether you would like to pick up your artwork in person at The Studios, or if you would like it shipped.

Shipping – If you need to ship your purchase, we work with our business sponsor Pakmail. They pick up the piece from our gallery, pack it, and ship it, while working directly with you for payment and tracking information.

Your information – We will share your information with the artist unless you notify us at info@tskw.org.

If there is a class or event you’d like to participate in at The Studios but are unable to afford it, we may be able to help. Our scholarship fund allows us to offer a few programs each year for free or at half price to qualified applicants. If you would like to be considered, please fill out this application at least two weeks before the program begins. (We recommend filling out the application as early as possible, as funds are limited).

Scholarships will be granted based on a number of factors including availability of funds, and we will let you know within ten days of applying if we are able to grant your request.

The Studios is committed to inclusion in all that we do. We strive to continually improve access to our website, buildings, events and programs. If there is a way we can be more inclusive of your personal identity please reach out to a member of our staff at info@tskw.org.

Navigating your account with tskw.org is simple! It’s best to keep your information up to date so we can make sure we have the most accurate information to streamline the registration and communication process.

Some key information to keep updated:
Email address – This is where we send you donation receipts and other important information when you register for a class or an event.
Phone number – We’ll give you a call or send you a text to notify you of any last-minute changes to a registration due to weather or something else.
Billing address / ZIP code – Your ZIP code is the most important information in your account in terms of processing payments. If your billing address is different than the ZIP code connected to your credit card, your transaction will be declined.

Watch the short tutorials below for help on updating your profile and renewing or updating your membership. You can always give us a call at the front desk and we will be happy to help with any questions.

Updating your Profile

Adding or Renewing your Membership

The Studios of Key West