Policies & FAQs

How can we help you? Please read through some of our policies and frequently asked questions below. Our accessibility and privacy policies can be read here. Don’t see an answer to your question? Please contact us by calling 305-296-0458 or emailing info@tskw.org.

Click on the + sign to for more information.

General Member Benefits

Members enjoy exclusive perks designed to support our creative community and make participation more accessible and rewarding.

• 15% discount on all classes, general admission tickets, and most purchases throughout the season.
• Early access to tickets for concerts, performances, and select special events.
• Invitations to members’ exhibitions and other opportunities for artists.
• Tax-deductible contribution supporting The Studios’ mission to keep Key West creative.

Important Notes:
• Solo Members may use their 15% discount for one ticket or class registration per event. Couple/Family Members and above may use it for two.
• Subsequent tickets or registrations are purchased at the non-member rate. Front Row tickets, fundraisers, and non-Studios events (such as rentals) are excluded.

Patron Member Benefits ($1,500+)
All general member benefits, plus:
• 4 free tickets per season to any concert or performance we produce.*
• Invitation to the annual “State of The Studios” Patron Brunch (Sunday in January).
• Early access to tickets for Arts & Eats Parties.
• Exclusive Patron Glow Hours on Hugh’s View.
• 10% discount on venue rentals.

*Subsequent tickets purchased at member rate. Fundraisers and non-Studios events excluded.

Patron Plus ($3,000+)
All Patron benefits, plus:
• The Golden Ticket – valid all season for two free tickets to any concert or performance we produce, 50% off all workshops, and waived exhibition entry fees for one year.
• 10% discount on venue rentals of Hugh’s View and other spaces.

Director’s Circle ($5,000+)
All Patron Plus benefits, plus:
• Invitation to the exclusive Director’s Circle event (Thursday in February).
• Reserved seating for up to four guests at all concerts and performances (includes 2 free tickets per event; additional seats available with member discount).
• Unlimited free workshops – no limits, no exclusions.
• 20% discount on venue rentals.

Additional Notes
• Free and discounted tickets (including the Golden Ticket) are non-transferable.
• To upgrade to VIP seating, simply pay the difference.
• Discounts and complimentary tickets apply only to events and programs produced by The Studios of Key West.

Event Ticketing – Any tickets purchased to events such as a concert, performance, lecture or party are non-refundable. Tickets for multi-date events can be exchanged for another date of the same event or performance if seats are available.

Workshops – Registrations for workshops are refundable for full value up to 30 days prior to the start date, and may be refunded for credit* towards future programs (workshops or events), if requested at least 7 days prior to the start date. No refunds or credits will be available within the 7 day window of the start date.

*Credit must be used within one calendar year of the date the credit is issued, or such credit shall become invalid.

Cancellation Exceptions – All registrations or ticket purchases will be fully refunded if the program is cancelled due to low enrollment or for any other reason, including if an event is rescheduled due to weather and the rain date doesn’t work for you.

Unless otherwise noted, seating is general admission, first come first served. “VIP” seating, when available, will be reserved for you in the front row when you arrive, designated by signs or by the event ushers.

Cancellations or delays due to weather will be announced on the website no later than 2 hours before the scheduled program. You will also be notified by email providing we have updated contact information for you.

A refund, credit to your account, or donation conversion will be offered if there is no rain date set, or you cannot make the rain date.

Pickup – You will be emailed about pickup dates at the end of the show, which is usually the last Thursday of the month. Please look for an email by the following week about whether you would like to pick up your artwork in person at The Studios, or if you would like it shipped.

Shipping – If you need to ship your purchase, we work with our business sponsor Pakmail. They pick up the piece from our gallery, pack it, and ship it, while working directly with you for payment and tracking information.

Your information – We will share your information with the artist unless you notify us not to at info@tskw.org.

We try to keep our programs affordable – while still paying artists what they deserve – but know that cost can still be an issue. If there’s a class, event or other program you’re dying to attend, but is just beyond your budget, let us know and we’ll help if we can.

A limited number of full and 50% discounts are offered to most programs through the Studios Accessibility Fund. Simply fill out this application as early as possible (we recommend at least two weeks before the program begins), and we’ll get back to you.

The Studios Accessibility Fund is designed to lower barriers to participation, and is part of our ongoing efforts to embrace audiences of diverse backgrounds, abilities and economic means.

Navigating your account with tskw.org is simple! It’s best to keep your information up to date so we can make sure we have the most accurate information to streamline the registration and communication process.

Some key information to keep updated:
Email address – This is where we send you donation receipts and other important information when you register for a class or an event.
Phone number – We’ll give you a call or send you a text to notify you of any last-minute changes to a registration due to weather or something else.
Billing address / ZIP code – This is especially important for payment processing. If your billing address is different than the ZIP code connected to your credit card, your transaction will be declined.